Troubleshooting
Frequently asked tech support questions.
Download Links
Quick Install Manual
User Manual
Programming Software
Tech Support
(888) 778-9972 # 2
support@alphatechsusa.com
How to turn down or adjust the beeper volume?
We do it via a secret menu.
To access the secret menu:
Hold “CLEAR” and plug the cable.
Then select
“1” to Decrease Value
“3” to Increase Value
“5” to Switch Menu
“ENTER” Save
How to change my pinpad from Dualcom to HID?
Hold “ENTER” plug cable to access USB/Serial Menu
“1” for USB Mode
“2” for Virtual COM Port
Where can I find the install manual?
You can download both the Quick Install and User manuals here.
Where can I download the software?
You can download it here.