FAQ
Frequently asked questions about our input devices
Only The Best
Made in the US
Our Pin Pads/Scanners are designed and assembled in the US.
Specifically Designed for US School Cafeterias
Our keypads are specifically designed and built for US and Canadian school cafeterias.
Satisfaction Guaranteed
3 year warranty from the moment of purchase.
How to turn down or adjust the beeper volume?
We do it via a secret menu.
To access the secret menu:
Hold “CLEAR” and plug the cable.
Then select
“1” to Decrease Value
“3” to Increase Value
“5” to Switch Menu
“ENTER” Save
Do you offer a warranty?
Yes, all our pin pads and scanners are covered by a 3-year warranty from the date of purchase.
How does your price match guarantee work?
We will match or beat the prices of key competitors.
Are your products Made in USA?
They are designed and assembled in California.
Where do your products ship from?
They ship from Irvine, California.
Do AlphaPad & AlphaScan come with the USB cable and protective cover?
Yes, each unit comes with complementary a protective cover and USB cable.
Are pinpads MacBook compatible?
Yes, they are.
Do cords have adapters that fit an iPad set up?
Yes, there are adapters available to connect a USB cable to any iPad model.
Are your devices safe?
Yes, they are FCC approved.
Do you provide stands for AlphaPad and AlphaScan?
Yes, you can find stands here.
Are your devices compatible with Cybersoft Software?
Yes, they are fully compatible with Cybersoft’s Primeroedge and Schoolcafe POS software. Please, inquire directly with our official reseller Cybersoft to order your compatible devices.
Are your devices compatible with Linq Software?
Yes, they are fully compatible with Linq’s Titan and Meals Plus POS software. Please, inquire directly with our official reseller LInq to order your compatible devices.
Are your devices compatible with Horizon Software?
Yes, they are fully compatible with Horizon’s POS software. Please, inquire directly with our official reseller Horizon to order your compatible devices.
Can I order devices directly from AlphaTechs USA?
For Cybersoft, Horizon, Linq and Tabletskiosk, please order directly through them as they are our official partners – more info here. For other POS software, you can order directly from us.